Cyber security communication campaigns. Identify how information and instructional design can increase the quality of cyber hygiene amongst the public

Partners and collaborators

Dr David Lonsdale (University of Hull), Dr Hye-Won Lim (Birmingham City University) Dr Dian Li (University of Leeds)

Cyber security graphic

Description

Information design principles are overlooked in cyber security awareness websites. An Information Design Process Model was devised to help frame and interpret how online information is processed and the role information design principles have in facilitating that processing. Two websites were then compared, and results show significant differences in terms of performance, behavior and perception. The results also show that in situations where serious information is at stake (such as cyber security), a more accessible design does not seem to be sufficient to project a sense of trust and security among users. All these findings led to original insights regarding the design of online information in terms of lasting impression and user-centered design approaches.

Publications and outputs

 

The impact of neglecting user-centred information design principles when delivering online information: Cybersecurity awareness websites as a case study