The Banking Standards Board (BSB)

“[The Professionalism in Banking] report makes clear what needs to be done to strengthen professionalism in the sector. It will take collaboration and determination from all sides to tackle these challenges but the new accountability regimes present a unique opportunity for the industry and professional bodies to raise the bar on behaviour and improve outcomes for customers. We urge them to seize it.” - Dame Colette Bowe, Chairman of the Banking Standards Board